This accessibility statement applies to The Wallace Collection website that launched on 19 June 2018, with the front-end updated on 29 March 2023: www.wallacecollection.org. Please visit our access page for information on facilities and assistance available in person at the Wallace Collection.
This website is run by The Wallace Collection.
On this website, you should be able to:
- Change colours, contrast levels and fonts using browser or device settings
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
We aim to keep website text as simple as possible to understand.
Feedback and Contact Information
If you need information on this website in a different format such as accessible PDF, large print, audio recording or braille:
Email: [email protected] Call: +44 (0) 20 7563 9500
Our web content is designed to meet Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible and user-friendly.
The guidelines have three levels of accessibility (A, AA and AAA). Level AA is the target met by the Wallace Collection website, meeting UK government guidelines.
Reporting Web Accessibility Problems
If you find any problems not listed on this page, or think we're not meeting accessibility requirements, please contact the Learning and Digital Team:
Email: [email protected] Call: +44 (0) 20 7563 9554
Enforcement Procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical Information and Compliance Status
The Wallace Collection is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-Accessible Content
The content listed below is non-accessible for the following reasons.
1.1.1: Non-Text Content
All images on the website have a text alternative, apart from those linked to events. People using a screen reader cannot access the information associated with these event images, present on the What's On page and associated event pages. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
There is 3D content that some screen readers cannot translate or provide alternative audio content for. This fails WCAG 2.2 success criterion 1.1.1 (Non-Text Content), 2.4.3 (Focus Order) and 2.5.1 (Pointer Gestures). We will provide additional supporting content corresponding to the 3D content on the relevant pages.
1.2.1: Audio-only and Video-only (Prerecorded) / 1.2.2: Captions
Some videos on the website are used for decorative purposes and do not contain information essential to understanding the page content. We are reviewing whether audio descriptions are required for these videos on a case by case basis.
1.4.4: Resize Text
At 200% zoom, some navigation links on the home page are partially cut off and not fully visible. This fails WCAG 2.2 success criterion 1.4.4.
1.4.10: Reflow
At 400% zoom, the search banner does not reflow correctly and content overflows the visible area. This fails WCAG 2.2 success criterion 1.4.10 and affects all pages.
2.1.1: Keyboard
Videos on the home page use a negative tabindex value, meaning keyboard users cannot access focusable elements within them. This fails WCAG 2.2 success criterion 2.1.1.
2.4.3: Focus Order
After closing the search banner, keyboard focus skips the top navigation links. This fails WCAG 2.2 success criterion 2.4.3 and affects all pages.
2.4.7: Focus Visible
At 400% zoom, keyboard focus is not visible on the toggle buttons within the cookie banner. This fails WCAG 2.2 success criterion 2.4.7 and affects all pages.
Content that’s not within the scope of the accessibility regulations
Some older content on this website may not meet accessibility standards. There are no plans to update all historic content but where possible, and on request, we may be able to provide information in alternative formats.
PDFs and Other Documents
We run accessibility checks on PDFs published to this website. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. Any new PDFs or Word documents we publish are checked against accessibility standards.
Preparation of this accessibility statement
This statement was prepared by the Wallace Collection's Digital and Audiences team and was originally published on 21 September 2020. It was last reviewed on 29 July 2026.
This website was last tested in May 2026 by the Central Digital and Data Office (CDDO) as part of the government's public sector accessibility monitoring programme. The test covered a sample of seven pages against WCAG 2.2 AA criteria, using a mixture of simple manual checks and automated tests. Manual checks included using each page without a mouse, viewing the page at different zoom settings, and simulating viewing the page on a small screen. Automated tests were completed using Axe.
What We're Doing to Improve Accessibility
We are working to resolve the issues listed above. A full audit against WCAG 2.2 AA will be carried out on the new website prior to launch, as part of the website redevelopment project currently underway.